Password Reset

To log into the exchange for the first time, or reset your password because you have forgotten it, please follow these steps:

- Open the app and click on 'Forgot?'

- Please enter your username, if you have forgotten it contact support.

- An email will be sent to your registered email address, please click the link to reset your password. For security reasons, the link expires after 30 minutes.

- This will take you to a web page where you can enter your new password, please ensure your password is at least 8 characters long with no spaces. Once you have confirmed your new password click confirm.

- It should now state 'Reset Successful'

- Please go back into the app and enter your username and new password.

If you're still unable to log in please contact support.