To log into the exchange for the first time, or reset your password because you have forgotten it, please follow these steps:
- Open the app and click on 'Forgot?'
- Please enter your username, if you have forgotten it contact support.
- An email will be sent to your registered email address, please click the link to reset your password. For security reasons, the link expires after 30 minutes.
- This will take you to a web page where you can enter your new password, please ensure your password is at least 8 characters long with no spaces. Once you have confirmed your new password click confirm.
- It should now state 'Reset Successful'
- Please go back into the app and enter your username and new password.
If you're still unable to log in please contact support.